Refund & Return Policy
At SoftFlesh.pk, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return, exchange, or refund based on the policy below.
1. Eligibility for Returns
You can request a return or exchange under the following conditions:
- The item must be unused, unworn, and in its original packaging.
- The return request must be made within 7 days of receiving the order.
- The product must not be damaged, altered, or used in any way.
- Certain items, such as personal care products, cosmetics, or hygiene-sensitive items, are non-returnable for safety reasons.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Opened or used products
- Personal care or hygiene products (e.g., skincare, beauty items)
- Sale or discounted items (unless defective or damaged)
- Gift cards or promotional items
3. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at [Insert Email] or call [Insert Contact Number] with your order details.
- Approval: Our team will review your request and confirm eligibility within 2 business days.
- Return Shipping:
- Customers are responsible for return shipping costs unless the product is damaged or incorrect.
- A pickup option may be available in select locations.
- Inspection & Approval: Once we receive the returned item, we will inspect it and notify you of the approval or rejection.
4. Refund Policy
- If your return is approved, we will process a refund within 5-7 business days.
- Refunds will be issued via the original payment method (e.g., bank transfer, credit card, or mobile wallet).
- If the original payment method is unavailable, we may offer store credit as an alternative.
- Shipping fees are non-refundable, except in cases where the product is faulty or incorrect.
5. Exchange Policy
- Exchanges are allowed for size, color, or defective products.
- If the desired item is out of stock, we may offer a refund or store credit.
- Exchange requests must be made within 7 days of receiving the product.
6. Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
- We may ask for photos of the item to verify the issue.
- We will offer a free replacement or full refund, including return shipping costs.
7. Order Cancellation
- Orders can be canceled within 12 hours of placing them.
- Once an order is processed or shipped, it cannot be canceled.
8. Contact Us
For any return, refund, or exchange inquiries, please reach out to:
📧 Email: Softfelsh54@gmail.com
📞 Phone: +92 319 5477177
📍 Address: Mezzanine Floor Mediacom Plaza, Jaranwala Road, Faisalabad.